Look up Shopify orders and their tracking details.

Connect Shopify to check an order’s fulfilment and tracking information. Add a mailbox when you want to draft a reply to the customer using those details.

Start free See an example

Try Pro for 7 days. No credit card required. Then continue on Free.

Example · Sample data

What can we tell Alex about order #1042?

The order has a fulfilment record and a tracking number. The latest available carrier update says the parcel is in transit.

Shopify · Order and fulfilment record
Carrier · Latest available scan
Mailbox · Alex’s question

Draft a reply from the connected mailbox. Include the tracking link when the order actually supplies one.

Connection requirements

Authorise the Shopify store you want to use and check access to orders and fulfilment records. Connect the customer mailbox separately for email. A tracking number and a carrier scan give you different evidence.

An order marked fulfilled in Shopify still needs carrier evidence before you tell the buyer it was delivered.

Questions and answers

Does the Shopify connection include Shopify Inbox?

The Shopify store connection supplies order and fulfilment details. To prepare replies to email, connect a mailbox that contains the customer conversation.

What if the Shopify order has no tracking URL?

Use the fulfilment and carrier facts available to you. Leave out the tracking link unless the order or carrier actually provides one.

Start with one store task.

Try Pro for 7 days, then continue on Free.

Start free